National Grid warns customers of potential scam

National Grid Community Liaison Stacy Skidders has been receiving calls from customers stating National Grid (NG) is supposedly calling them and they are going to be disconnected within 45 minutes. This is a scam.

At this time, National Grid has suspended collections and according to NG and the SRMT, they are not disconnecting NG customers anytime in the near future.

SCAM Awareness and Preparedness from National Grid: How do I verify the person I am dealing with over the phone or in person is a National Grid employee?

If you are dealing with someone over the phone, please note that National Grid representatives will know your account number; never offer that information to a caller. Ask the caller to provide the last five digits of your National Grid account number. If the caller doesn’t know your account number and you have any doubt the caller is a National Grid representative, or if they have any questions about account balance and fish for help, take charge and hang up immediately. Call National Grid or local law enforcement officials.

If you are dealing with someone in person, please note that every National Grid employee carries a photo ID card, and any contractor doing work for the company is also required to carry ID. If someone requesting entry into your home or place of business does not show an ID card, don’t let that person in and call your local law enforcement.

IF you have any question, contact the National Grid Community Liaison Stacy Skidders at (518)391-5842 or email [email protected]