Front Desk Dental Reception Opportunity

We are hiring a Dental Receptionist for our busy practice at the Akwesasne Dental Clinic. You will help with preparing patients charts, answering phones, scheduling appointments, and invoicing patients. To do well in this role you should be prepared to provide a great level of patient care.

Open until filled

Dental Reception Description

• Overlook the cleanliness and maintenance of the front waiting area.

• Maintain a neat and clean appearance. Uniforms must be worn on patient days. If it is an administrative day casual clothing is acceptable, but employees should still maintain a high level of professionalism through his/her attire.

• Answer all phone calls.

• Listen and return all voicemails left in front office phones.

• Check-in new and existing patients and let the clinical staff know that the patient has arrived.

• Collect all necessary patient information for new patients. (Patient Registration form, Medical History form, HIPAA privacy notice).

• Check out patients (collect payments, make next appointment).

• Handle questions and provide information to walk-in patients. (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)

• Maintain comm-log up to date with all necessary patient/parent communication information.

• Review the daily schedule of the clinic for any changes.

• Check the daily schedule in advance and fill in any open spots with procedures/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.

• Check if all procedures are Approved and Active with insurance (day before and the day of the appointment).

• Understand cancellation policy and reiterate it to patients.

• Print end of the day reports. Check collected payments against the report and check all credit card payments.

Dental Reception Requirements

• High school diploma or equivalent.

• Experience using computers for a variety of tasks.

• Good written and verbal communication skills.

• Consistently professional appearance and attitude.

• Able to provide great patient care.

• Must have reliable transportation.

• Native Preference in hiring.

Please forward resume and cover letter to the Akwesasne Dental Clinic at [email protected] or in person on the main level of the Kanonhkwat’sheri:io Health Facility.