SPECIAL PROJECTS OFFICER / COMPLAINT PROCESSING OFFICER

Annual Salary: SP 04 - $53,322.06 - $55,454.94

SUMMARY OF RESPONSIBILITY:

Under the supervision of the Executive Director, the incumbent is responsible to develop a system for the processing of complaints, and may include investigating or resolving complaints made against the organization. The incumbent will provide management support, expert advice and assistance to the Executive Director and the senior management of the organization and coordinating special projects. The incumbent will participate in committees, working groups and teams.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Public Administration, law or related field with five (5) years work-related experience including legal/justice experience; OR Two (2) year Diploma or associates degree in public administration, law or related field with ten (10) years related experience.

Incumbent must have excellent oral, written, communication and computer skills ie Microsoft Office, (Excel, Access, Powerpoint). Must possess both deductive and inductive reasoning skills, strong presentation skills, good analytical and problem solving skills, networking, research and planning skills; Must have strong project and time management skills; ability to exercise judgment and discretion.

All interested applicants must submit a letter of interest, resume, and copies of all certificates/diplomas along with three references submitted on a consent to release reference check form (Contact Human Resources) along with a copy of a valid driver’s license no later than 4:00 p.m., Thursday, November 12, 2015 to:

Jason Lazore, HR Staffing Officer

Admin. Building # 1

Akwesasne, Quebec, H0M 1A0

(613) 575-2250, ext. 2150

E-mail: [email protected]

APPLICANTS MUST CLEARLY OUTLINE THAT THEY MEET THE QUALIFICATION REQUIREMENTS ON THEIR RESUME. NATIVE PREFERENCE IN HIRING. AS A REQUIRMENT OF EMPLOYMENT ALL APPLICANTS

MUST HAVE A CANADIAN SOCIAL INSURANCE NUMBER. A CLEAR CRIMINAL RECORDS CHECK IS MANDATORY. AN ELIGIBILITY LIST WILL BE CREATED FOR ONE YEAR.