Network Support Technician

Division: Broadband Salary: $27,518.40 – 52,312.00   15-1152

Status: Full-time, Exempt Deadline: Tsiothóhrha/December 26, 2014

Description of Position: Responsibilities include but are not limited to, building voice and data service packages through Calix and Momentum provisioning software to new and current customers both residential and business according to their requirements.  Troubleshooting problems customers may be experiencing within the network due to equipment failures and user errors. Scheduling service trucks to roll to installations, maintenance and service calls using the GLDS system. Working with business help services to fix any major problems that may occur within the network.  Filing and organizing all work orders, business contracts, residential service agreements and installation reports.  Must communicate with technicians to conduct efficient and productive work flow to the community.

Qualifications: High School Diploma or GED equivalent with experience in Computer and Information Sciences, General; Computer and Information Systems Security; Computer Systems Analysis/Analyst; Computer Systems Networking and Telecommunication.  Technical support, development, configuration, implementation and maintenance of business processes.  Experience with enterprise business systems like GLDS, CALIX telecommunications access equipment and provisioning server, IBBS integrated provisioning system (SIPS) and working with voice over internet protocol (VOIP) equipment.  Subject to the Fleet Policy.

Obtain complete job descriptions online at http://www.srmt-nsn.gov or Human Resources – Community Building 518-358-2272. Applicants must submit letter of interest, resume and proof of native preference eligibility to: [email protected] or Human Resources, 412 State Route 37, Akwesasne, NY 13655

NATIVE PREFERENCE POLICY: The Saint Regis Mohawk Tribe gives preference to Native Americans who meet the requirements of the posted position. Applicants not entitled to Native Preference will receive consideration without discrimination based on age, sex, disability or national origin.

DRUG TESTING POLICY: The successful applicant must pass a drug test for illegal substances prior to employment being confirmed.

BACKGROUND CHECK: All positions require candidates to successfully pass background check(s) prior to employment. Some require candidate(s) to successfully pass a criminal background check prior to beginning employment, used solely for employment related purposes.

FLEET POLICY: Must be at least 21 years of age, have and maintain a valid driver’s license with a clean driver abstract.

ELIGIBILITY LIST: A list of qualified candidates is created from interviews that may be used to appoint individuals to similar positions within the Saint Regis Mohawk Tribe for a period of six months.